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I purchased it from Sharper Image with a 5 year warranty - bad mistake. I have owned a Magellan Roadmate 700 for four years. It has failed to work on many occasions and I have sent it in for repairs twice with hardware failures. Service from SI has been awful - they referred me to another outfit - NEW - that handles their warranties - The unit has now failed again.Magellan has no customer service number or email address - What a mistake. I paid $1,299 for this unit in 2004 - don't buy this model from anyone and be aware that Magellan does not provide good service.
I had to get through to their customer service by posting a bad review on their website. Magellan Customer service is the worst customer service I have ever dealt with. By the time they responded my unit was beyond the 30 day limit and they refused to give me the update. They offer a free 30 day map update since all of their products ship with out of date maps. This would be a good thing except it is in the fine print of their products and their customer support email address that their website list is the wrong address. This is a bad business practice. Garmin has a 60 day guarantee which is posted directly on their website in plain view.
If you own a magellan roadmate 700 or 760 you are probably going to need to update your maps on the unit. I found that if you go to [.]. they have all the most current mapping out by magellan. I love my roadmate unit and since I spent alot of money on it way back, I would rather just update the maps and keep the same unit.
It costs $70 for a new cradle, so I decided to get a DC jack and solder it. I works pretty well once it acquires the satellite signal. I have had this unit for over 2 years now. It seems I am not the only one with this problem, search google.Would I buy this specific model again. It takes about 1-4 minutes to lock on satellites. I have had trouble with the power cradle as DC in pin somehow got bend and is now broken. No. Simply because their are newer, better and cheaper gps sets available now.
We were told to buy a map update by customer service for $99 and that would solve the problem. Also, it takes FOREVER to find you and sometimes you will pass right by the road you're supposed to take while it's deciding where you should go only to have to turn around a mile down the road. Then it starting stalling, freezing and basically malfunctioning. Well, after a year it kept asking us to update the map and we live in SA and didn't see a need since we weren't traveling outside of the city and we knew it well so we didn't. We bought this 2 1/2 years ago for $800 because it was on Oprah's favorite things thinking it would be an investment and a quality product and we would have it a long time. Save your money and don't get ripped off by this scam they have going. First you have to pay $99 a year to keep the maps updated or else it will malfuction and if you bend the tongs on the cradle (and you will) you will have to sell out $70 for a new one. It seems like Magellan has found a way to make a lot of cash by selling a unreliable product.
I am extremely upset with Magellan since they don't offer to repair it-only map updates and a trade in where I'm sure they make money off you again since you already paid $800 for this one in the first place. Now since the cradle tongs are incredibly delicate (and we are careful with it) another tong has bent one the new one. Not even a year into owning it a couple of the tongs on the cradle got bent and we had to buy a replacement for $30 (since they've jacked it up to $70) because it would lose connection constantly. That has happened MANY times. We bought the update and it seemed to work after that. The update map signal came on a couple of weeks ago and what do you know-the gps is malfunctioning again. And who's to say the second one they replace it with will be any better. It's a money pit and you're the loser.
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